FAQs

Why are payments for WeChat and Alipay getting refunded?
This can be a problem in 2 known circumstances: If your customers aren't following the right WeChat Pay checkout flow. Endpoint URL config...
Fri, 13 Nov, 2020 at 1:33 PM
What's the deal with WeChat Pay and Alipay?
How do you get paid from Chinese customers if your business is outside of China?  This video covers all the different ways to get paid by Chinese customers...
Fri, 13 Nov, 2020 at 4:19 PM
Why is the payment form displaying a currency other than CNY/RMB?
The currency displayed on the payment form for WeChat Pay payments must be one of the presentment currencies available for WeChat Pay (as of Feb 25, 2021, c...
Thu, 25 Feb, 2021 at 11:36 AM
How to set a Thank You / Payment Confirmation page
To set a "Thank you page" you need to follow these steps: 1. Log in to the WordPress Dashboard and click on China Payments on the left sidebar. ...
Thu, 8 Oct, 2020 at 9:17 AM
How long are the WeChat QR codes valid?
WeChat Pay QR code generated is valid for up to 6 hours or until 23:45 China Standard Time (GMT+8) due to Chinese government restrictions around the settlem...
Thu, 8 Oct, 2020 at 9:18 AM
Known Plugin Conflicts
Async javascript plugin conflict [update: Resolved] URL: https://es.wordpress.org/plugins/async-javascript/ Fixed in version: 1.4.5 Description: Async J...
Fri, 5 Mar, 2021 at 12:42 PM
How can I test with a live payment?
Here are some useful details we've found that can help you when testing the plugin and checking out the User Experience:  The minimum amount needed f...
Fri, 5 Mar, 2021 at 12:39 PM
How to give Developer access to Stripe
To grant access to your Stripe account for Developer Support, please follow these steps: 1. Go the Team Members section in your Stripe Account. 2. Click o...
Thu, 8 Oct, 2020 at 2:55 PM
CSS Customizations
Here's a list of common CSS customization requests we've had: Restrict the Width of the Payment Buttons Container #wpstripeglobal-outer-contain...
Tue, 3 Nov, 2020 at 1:15 PM
How do I change font size and style?
Here are the steps to customize the size and style of your fonts on your website. 1. Go to your Dashboard and click on "Plugins -> Add New". ...
Tue, 3 Nov, 2020 at 7:36 AM